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What to do if you have a complaint

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It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to us: 

 

Compliance Department

Crystal Clear Commercial Ltd

4 St George's House

Vernon Gate, Derby DE1 1UQ

United Kingdom

Telephone (0) 330 043 0763

Email: info@crystalclearcommercial.co.uk

 

If we do not resolve the complaint to your satisfaction internally, you can also contact:

The Financial Ombudsman Service

Telephone 0800 023 4567

Website: http://www.financial-ombudsman.org.uk/

CCCL Website Footer.png
4, St. George's House
Vernon Gate, Derby DE1 1UQ
United Kingdom
info@crystalclearcommercial.co.uk
+ 44 (0) 330 043 0763
+ 44 (0) 74 9762 1383 (WhatsApp)

Your property may be repossessed if you do not keep-up with repayments on your mortgage or other debts secured against it. The FCA does not regulate some business buy-to-let mortgages and commercial mortgages to limited companies.  This website is targeted primarily at UK residents. Please follow your local jurisdiction laws and regulations when making a decision. Material published on this website is for information only and should not be construed as investment or financial advice including but not limited to borrowing decisions and financing choices. Past performance is not a guarantee of future performance. Lending  contracts are subject to borrower credit status, residence status, affordability, loan-to-value restrictions, interest rates and lender criteria. We charge fee for our advisory, packaging and brokerage services.


Crystal Clear Commercial  Ltd is a credit broker and not a lender. Crystal Clear Commercial Ltd is not authorised and regulated by the UK Financial Conduct Authority. (FCA).. Crystal Clear Commercial Ltd is registered in England & Wales under company  number 16128117.. Registered address 4 St George's House, Vernon Gate, Derby DE1 1UQ... Crystal Clear Commercial Ltd is registered with the Information Commissioner Office (ICO) registration number ZB845311

 © Copyright 2026 Crystal Clear Commercial  Ltd.. All Rights Reserved. Any unauthorised copying and duplication of material and images contained in this website and associated social media accounts is strictly prohibited. 

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